03-11-2015 03:37 PM. I had FiOS service while I lived in Medford, MA from April 2013 until March 2014. I moved to Ohio and could no longer have FiOS service. I returned the equipment to a UPS store to be shipped back to Verizon per a customer service agent's instructions. A few months later, I get a bill for $613 for unreturned equipment.Visit Community. 24/7 automated phone system: call *611 from your mobile. Get the trade in value for a device. Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device.1 Solution. smith6612. Community Leader. 08-14-2015 08:18 AM. If you talk to billing/support they should be able to help get a prepaid box sent to you. Otherwise, try visiting a UPS Store and see if they are capable of taking the DSL equipment, since UPS is a partner of Verizon for returning FiOS equipment.How to Ensure a Smooth Fios Equipment Return Process. To ensure a smooth Fios equipment return process, follow the steps outlined in this article, avoid common mistakes, and don’t hesitate to contact Verizon if you have any questions or concerns. Exploring the Customer Service Aspect of Fios Equipment Return. Verizon’s customer service ...Have your account number handy and call us at 800.288.2020 to start your equipment return or move to a new location. Return to AT&T. Gateways & hubs. Return these items with their power supply. BGW320. BGW210 . All-Fi Hub . Return to AT&T. ... Take your unpacked equipment and account number to a company-owned FedEx Office Pack & …The issue is that Verizon sends the return label so the issue is between Verizon and the returns shipper. in the past it was returned via the postal service which is terrible. Then it was the UPS which gives a $100 carriage loss built into the ICC regulations. And only Verizon can collect this money and more if the parcel is insured for more.Verizon stores. Connect with us on Messenger. Visit Community. 24/7 automated phone system: call *611 from your mobile. Learn about options to get your online wireless orders shipped to you from Verizon.A lot of people get those emails even though they are returned. Since you lost the ups tracking number all you can do is hope they put it into the system as returned. I've returned my equipment a few weeks ago by UPS, and saw it was delivered to a location in Pennsylvania. I just recieved an email saying Verizon.Verizon stores. Connect with us on Messenger. Visit Community. 24/7 automated phone system: call *611 from your mobile. Learn about options to get your online wireless orders shipped to you from Verizon.For purchases made in our Staples Stores, by phone, or on Staples.com, any electronic or furniture products, which usually fall within the 14-day return policy, purchased between November 12, 2023 and December 24, 2023 may be returned until January 14, 2024 or as regular policy allows, whichever is later. This applies to all electronic and ...Return Options: Return rented equipment to The UPS Store nearest you. Check here.You do not need to box up equipment. Equipment serial numbers will be scanned and returned to Verizon. Be sure to get receipt for your records.Contact Verizon at 1.800. Verizon (1.800. 837.4966) if you have any questions. Also know,where do i return my verizon device?Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...Return Options: Return rented equipment to The UPS Store nearest you. Check here.You do not need to box up equipment. Equipment serial numbers will be scanned and returned to Verizon. Be sure to get receipt for your records.Contact Verizon at 1.800. Verizon (1.800. 837.4966) if you have any questions.Master - Level 1. In response to jimmyb. 01-19-200902:41 PM. You need to return the router, STBs and remotes. The ONT, BBU and PSU can remain. Unplug the power to the PSU and open the BBU and disconnect the battery. 1 Like. Reply. Getting started / Community FAQs.Failure to return a Verizon router within 30 days of terminated connection attracts a bill of unreturned equipment. Standard bills of unreturned equipment for Verizon are calculated at a daily rate. Users who fail to return a disconnected or old unit router will need to pay a fine every day until compliance.There is no place to track it on Verizon's website. A lot of people get those emails even though they are returned. Since you lost the ups tracking number all you can do is hope they put it into the system as returned. I've returned my equipment a few weeks ago by UPS, and saw it was delivered to a location in Pennsylvania.The Fios Equipment Return Address is: Verizon Fios Returns. 1320 Main Street Floor 3G1 Buffalo, NY 14209. When returning your equipment, be sure to include a note with your name, address and account number. This will help Verizon process your return quickly and efficiently.Verizon Lost Equipment - Refusing to refund me $300 Charge. connorleahey. Newbie. 03-30-2022 11:32 AM. I switched my Verzion service from Business to Residential this fall . I was given 30 days to return the equipment and I did so with the shipping box and UPS label Verizon sent to me. I put the equipment in the box and dropped it off with UPS.Quickly find one of the following UPS shipping locations with service right for you: UPS Customer Centers in OLEAN, NY are ideal to easily create new shipments with the use of our self-service kiosks. Customers can also drop off pre-packaged pre-labeled shipments. Limited packaging supplies are also available to finish preparing a shipment.Accessibility Resource Center Skip to main content. Personal Business. StoresJan 19, 2009 · A half days vacation time wasted. I know I can take the stuff to any UPS location and ship it but, I want to inconveinience them as much as they have incovenienced me. Plus, I have heard horror stories of verizon not receiving stuff that was shipped via UPS. Has anybody ever returned fios tv and internet stuff to verizon?I finally got a "equipment returned" confirmation today, 27th Feb 2023, via email and text. I originally took the package to UPS on 1/28/2023 and it was delivered on 1/31/2023. So a whole month almost for it to show up. My takeaways: 1. onprocess.com handles Verizon's return inventory it takes them awhile to process. 2.I'm getting ready to return Fios equipment from my parents house. I was not instructed to have a label or box but was told to just take the equipment to one of the …Verizon put it together…I upgraded to the FIOS. Service on my new address. I cancelled the LTE on my old address in Feb 7…twice I have been. ... Oh, no! Dealing with equipment return issues can be frustrating, especially if you have not received the expected return kit. Verizon is here to help. We sent you a Private Message, please review ...1. RETURN POLICY. Equipment may be returned to Verizon as set forth below. These policies do not limit or supersede existing manufacturers’ warranties. You may return any Equipment or Other Devices you purchased from us for any reason within thirty (30) days of purchase. Defective Equipment may be returned within one (1) year of Equipment ...Get started. Have your account number handy and call us at 800.288.2020 to start your equipment return or move to a new location.Jun 14, 2023 · For Verizon FIOS, you can return it either by mailing it through UPS or at specific Verizon FIOS TV store locations. To avoid returnee equipment fees, it is essential to return the equipment within 30 days of cancellation. You can feel free to reach out to Verizon for further support in ensuring a successful return.Aug 17, 2019 · Edg1. Community Leader. 08-17-2019 06:07 AM. Call 1-800-Verizon (8008374966) and type in your phone/account number say you want to return equipment to the prompt. Just called and got through in five minutes. As far as returning goes they will either send you a box or you can drop off at UPS.You can also return your equipment by bringing it to a UPS Store during store hours. The UPS Store will take care of the rest. If you can’t visit a UPS or Spectrum store, you can request a Home Shipment Return Kit by contacting Spectrum. Note: Spectrum Mobile products are not eligible for free equipment returns through The UPS Store.Wen't to the Verizon store, they emailed me a "Thank you for returning your equipment, there is nothing esle for you to do" letter. I kept a picture of the UPS tracking number from the package on my phone just in case. Everytime I logged into my account, it would tell me to "return equipment by March 17th to avoid a fee".Post-cancellation, you must return all Verizon FiOS equipment within the next 30 days, packed in their original boxes. After attaching a shipping label to the box, you can either directly ship the box …01-08-2009 06:58 AM. If you live in PA, there are no stores (and probably other locations). You can have Verizon ship a new box (for exchange), and then take the old box to a UPS store where Verizon has a contract for returns. Be sure to record serial number (s) and get a receipt from the shipper in case of billing problems later.Verizon is offering free returns for the original 30 days for devices purchased in store, so you can return any devices to a store at the end of your service contract. However, those who purchase online can return devices for a full refund. Can You Return a Case to Verizon? If you own this case, you have the option of getting a refund from Verizon.Verizon customers: Go to My Devices in My Verizon. Tap or click Manage Device next to the device you want to view. Your Device ID and IMEI are listed under the Device Information section. Watch How to find your device ID for more options. Continue with your trade-in by choosing a payout method and your trade-in return method.*.Accessibility Resource Center Skip to main content. Personal Business. Stores24/7 automated phone system: call *611 from your mobile. Learn about Verizon's replacement for defective mobile devices that are under warranty.Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...I am not getting a return kit. I canceled the service 20 days back. Whenever I reach out to a customer service exec, I am being told I will be charged if I do not return the kit within 30 days after cancellation of service. I even went to the store and asked them if they could take it. They said they cannot do the return.Here is the UPS instructions from the Spectrum support website: UPS Return. You can easily return Spectrum equipment by bringing it to any UPS Store. To return your equipment to a UPS Store: Use the UPS Store Locator tool to find the store nearest you. Note: Not all UPS locations are UPS Stores. Please use the link to find the nearest UPS Store.Requires a return box (provided on request) for UPS dropoff. Follow these instructions. Call 1.800.921.8101 and tell us what type of change you’d like to make to your Frontier service. We’ll ...UPS won't take it without a "return number." I do not have any communication about a return number in my email, nor can I find it in my account. I tried calling, but your service won't take my PIN or the temp pin you sent as the it does not recognize my key punches. I also can't find any way to create a return label for Fios Equipment on your site.If your Verizon equipment came from an authorized retailer, you must return the equipment to that store. Verizon FIOS equipment can be returned via UPS or returned to some Verizon FIOS stores, but not all stores will take returns. Remember to check the Verizon Store Locator for the most up-to-date information on store locations, hours, and ...UPS won't take it without a "return number." I do not have any communication about a return number in my email, nor can I find it in my account. I tried calling, but your service won't take my PIN or the temp pin you sent as the it does not recognize my key punches. I also can't find any way to create a return label for Fios Equipment on your site.We have a bunch of different ways you can return your equipment listed here. If a UPS Store is an hour drive, there is an option there to print out a label and schedule UPS pick up from your home. If a UPS Store is an hour drive, there is an option there to print out a label and schedule UPS pick up from your home.You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your ...This page provides mobile device return/exchange, early upgrade and warranty replacements shipping information. Use this information to find out if you can print a label through My Verizon if you lost the original label. For trade-ins or home internet equipment return information, visit: Trade in your mobile device FAQs; Verizon Home Internet ...First thing you would want to do is pack everything neatly in a box. Apply the provided Verizon return label to the outside of the box. Head to the nearest UPS store and ship it from there. Keep the UPS tracking code in a safe place. See also Cox Equipment Return - Avoid Fees - Updated Guide 2024. If you don’t know where the nearest UPS store ...ProTip: Return Verizon equipment at UPS, not the VZ store. Just had to run through the 'return the old router to complete the upgrade' cycle, and was surprised to find that the VZ stores don't necessarily all take equipment returns, despite the return instructions. Mall Dr store let me wait 15 minutes to talk to someone who couldn't take a ...Find a Location. Find a convenient UPS drop off point to ship and collect your packages. Our locations offer shipping, packing, mailing, and other business services that work with your schedule to make shipping easier. Use my current location.Jul 6, 2022 · If you want to return your device, you can do it by visiting a Verizon store, call their customer care department, or return it online through the company’s website. If you want to exchange your device, you can do it by calling their customer care department, visiting one of their stores, or exchanging them online through their website.07-31-2019 05:10 PM. I just read that if you take your equipment to a UPS store, they will take care of shipping it back. Make sure you receive and save your tracking number. So …Verizon Wireless allows you to order phones and phone accessories online. This includes both in-stock phones and phones that are yet to be released that you can pre-order. Once you...Recall that you have 30 days from the date of your service disconnection to return all of your Verizon Fios equipment in order to avoid being charged for unreturned equipment. You can reach Verizon customer service by calling 1-800-837-4966 if you have any questions or need any extra assistance. By following these steps, you can ensure a hassle ...Eventually, the need may arise for you to return this box to Verizon, either for repairs or as part of your service cancellation. Depending on your specific preferences, you can return this equipment through the mail or at one of several Verizon FiOS TV storefronts. Understanding your options when it comes time to initiate a Verizon equipment ...You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your ...Some other Verizon customer got a return label and box to return equipment with your name and account info on the label and used it to return equipment so when the Verizon warehouse received the returned equipment and scanned the info on the label, you got credit for the equipment return. I would check the corner of the return label that you ...Community forumsIn response to Jonathan15. 04-05-2020 07:51 AM. The problem being getting it back from the cable company. If you can get it returned by Comcast then send it to the correct place then this might turn out ok. now for the worst case scenario Verizon states it was never received and they bill you for the equipment.Take the router to a UPS Store that accepts Verizon FiOS equipment returns. Have them mail it back, and be sure to get tracking information for the package!Aug 17, 2019 ... Can I return my Verizon FIOS equipment to a Verizon store? Verizon is known for its strict return policy. You should follow the return process carefully if you want to avoid ...Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...Jul 2, 2018 · Correct answer: Hi, Verizon advises customers to drop equipment off at a UPS Store, but the UPS Store says Verizon cancelled their UPS contract.Bring the equipment to any corporate Verizon store within 30 days. To find a store, visit Verizon's Store Locator and filter for "Corporate" locations. Provide your mobile number or order number to the sales rep to process your return. If your return is accepted, the purchase price (minus any restocking fees) will be refunded to your original ...That would be Verizon. They issued the prepaid UPS return label. Verizon is paying the shipping charges on the returned phones. UPS tracking numbers start with 1Z, followed by six digits which are the account number that the shipment was charged to. 4E9 W39 is the UPS account number on our tracking number…that account needs to file the ...As a paying customer.... I packed up my return phone in the materials provided, I sent it back using the pre-paid label provided, if UPS lost the package, Verizon needs to work with UPS on this. ... If Verizon can't get the phone from UPS because UPS lost it, Verizon needs to file a claim to collect the insurance from their UPS account and ...I recently moved to a new address and brought my Verizon FIOS with me. I was so excited that FIOS was going to be available in my new home also. I figured this would be a simple process and for the most part it was. Except for the constant phone calls during my lunch time at work and the constant...Return Options: Return rented equipment to The UPS Store nearest you. Check here.You do not need to box up equipment. Equipment serial numbers will be scanned and returned to Verizon. Be sure to get receipt for your records.Contact Verizon at 1.800. Verizon (1.800. 837.4966) if you have any questions. Keeping this in view,does verizon fios have ...Re: Trying to return verizon 5g home internet devices. vzw_customer_support. Customer Service Rep. 03-22-2024 06:31 AM. MMGust, we understand your concern with receiving unexpected charges on your bill, especially if you have been having issues receiving your return kit for the equipment.We would like to show you a description here but the site won't allow us.Although Verizon Wireless is one of the nations largest providers in cellular service, the company does provide different products in different areas of the country. This includes ...You read that right, though your skepticism is well-placed. Verizon announced over the weekend that it’s bringing back an unlimited data plan, for $80/month for a single line. Of c...Return rented equipment to the Verizon or the UPS Store nearest you. You do not need to box up equipment since equipment serial numbers will be scanned and returned to Verizon (Be sure to get a receipt for your records) Contact Verizon at 1.800.Verizon (1-800-837-4966) if you have any questions.1. RETURN POLICY. Equipment may be returned to Verizon as set forth below. These policies do not limit or supersede existing manufacturers’ warranties. You may return any Equipment or Other Devices you purchased from us for any reason within thirty (30) days of purchase. Defective Equipment may be returned within one (1) year of Equipment ...Hello, I cancelled my Verizon services on 1/16/15 and mailed my Verizon equipment using the local UPS Office. 1-set top box, 1- router and 1-cable card. The UPS agents was able to scan the serial # of the router and the box however the card did not have one that could be entered to the UPS Verizon system.Legend. 04-30-2020 04:13 AM. Most verizon stores are closed due to this virus. However they will be open in the future. It’s best to go to the store, have the clerk scan all the equipment bar codes and list as returned. Make sure they give you a itemized receipt with the equipment as well as your account number and name if possible.10-21-2021 05:41 PM. I'm having the exact same issue here. I received my Iphone 13 pro on 10/16/21 but trade in kit never came. I even called customer service and they told me a new shipping kit has been processed to be delivered but never came yet. Verizon service is a headache and I don't know why this is happening.ProTip: Return Verizon equipment at UPS, not the VZ store. Just had to run through the 'return the old router to complete the upgrade' cycle, and was surprised to find that the VZ stores don't necessarily all take equipment returns, despite the return instructions. Mall Dr store let me wait 15 minutes to talk to someone who couldn't take a ...Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...Returning Set Top Box. 06-14-2012 02:07 PM. I was wondering if anyone here has any experience with returning equipment, particularly a set top box. I called Verizon on June 10th and told them that I wanted to return an HD box that we've been renting to save $9.99 a month. They said that would be fine and that I would be receiving a paid return ...Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned .... In returning the Verizon box etc. I was told over phone don&#Just place the supplied UPS shipping label directly over the o Enthusiast - Level 2. 03-28-2023 06:45 AM. Hundreds of posts about the failings of Verizon's return process. If you speak to a rep, their customers are either stealing or there is some sort of UPS conspiracy happening. Mailed back a Google pixel for warranty replacement and a month later notified I was being charged $500 for an …A 3rd party verizon tech was going door to door saying a new 5G tower was installed nearby. Got the service and modem had shit connection to that tower. I cancelled the service and tried to return the modem but I have the same problem as you except that I never got an email or threat that I would be charged if I didn't return the equipment. FedEx Office® Pack and Ship or The UPS St Returns are free and easy when you follow the instructions included with your Fios Return Kit provide by Verizon. Apply the prepaid shipping label included in your … Fees. Internet Gateways and Coverage device returns are f...
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